Refund Policy

Thank you for shopping with us at Lumin Vibes. We hope you love your purchase. However, if you're not completely satisfied, we're here to make the return process as simple as possible.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags attached, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

To start a return, please contact us at yourluminvibes@gmail.com. If your return is approved, we'll provide you with instructions on how and where to send your package. Please note that returns sent without first requesting a return will not be accepted.

If you have any questions about your return, feel free to contact us anytime at yourluminvibes@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We'll assess the issue promptly and work to resolve it as quickly as possible.

Exchanges

The quickest way to receive a different item is to return the original product. Once your return has been accepted, you can place a new order for the replacement item.

Refunds

After we receive and inspect your returned item, we'll notify you whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund to your account.